Shipping Policy

Shipment Processing Time

All orders are processed within 2-3 business days . Shipments and deliveries occur Monday-Saturday 10am-5pm. In the event we experience a high volume of orders, please allow up to 5 days for product to arrive. Delays will be communicated through email.

Shipping rates and delivery estimates

Shipment confirmation and order tracking

After the order is placed and the product is shipped out you will receive your tracking number and estimated delivery date in an email.

Customs, duties, and taxes

Back2RootsLLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Back2RootsLLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or reach out via email. Please save all packaging material and damaged goods before filing a claim.

We currently do not offer returns or refunds for our natural haircare products as they cannot be reused or redistributed after use.